Guide for homeowners and residents

The homeowner portal is at my.hoams.pimsware.com. It works on your phone and your computer. Your community decides which parts are turned on, so you may not see everything below.

Joining your community

1. Your manager or board sends you an invitation email. Open it and choose the button to accept. The link works for 14 days; ask for a new one if it has expired.
2. Enter your name and choose a password (at least 12 characters). Add your mobile number if you want text messages.
3. Choose whether you want emails and texts from your community. Both start off; you can change them any time.
4. Agree to the Terms of Service, and you're in. Your home page shows your homes, the latest news and what's coming up.

If you own homes in more than one community, they all show under one login. Use the community name at the top to switch.

Guests at the gate

If your community has a staffed gate, add your guests ahead of time so the gate officer can let them straight in.

1. Choose Add a guest on your home page, or go to Guests.
2. Pick the kind of guest: One day, Several days, Regular visitor (a sitter or dog walker on set days), Vendor or service, Permanent (close family, until you cancel), or Party or event (a list of names for one day).
3. Enter their name, and their license plate if you know it. It helps the gate find them quickly.
4. Optionally add a note for the gate, ask for a text when they arrive, or text the guest their pass.

Each guest gets a gate pass with a QR code and a gate PIN. The guest shows the code or says the PIN at the gate. You can cancel a guest any time from Guests.

Tenants: guests you add wait for the owner's approval before the gate will let them in. The owner gets an email and can Approve or Decline in their portal.

Guests without a pass can still come; the gate officer will call you to check.

Maintenance requests

• Go to Requests to report a problem: a streetlight out, a broken gate, a common-area issue. Add photos if they help.
• You'll be told when someone replies and when it's resolved. If it isn't fixed, reply on the request and it reopens.

Notices about your home

• If the community sends a notice about your home (for example bins left out or the lawn), it appears under Notices with the date to correct it by.
• Already fixed, or think it's a mistake? Reply on the notice with a note or photos. The management team sees it right away.

Architectural requests

• Planning a fence, new paint, a deck or other exterior change? Submit it under Architectural with plans or photos before you start.
• You'll be told if more information is needed, and when it's decided. You can print the decision letter from the portal.

Reserving amenities

• Go to Reserve, pick the clubhouse, pool or other amenity, then a day and time. Each amenity shows its rules and any fee.
• Some bookings need approval; you'll get a message when it's approved. Fees are billed to your account by the community.

Voting, surveys and events

• Elections (owners only): each home gets one ballot. If your community uses a secret ballot, the community sees that your home voted, not how. You can Name a proxy to vote for your home; if you vote yourself first, the proxy ends.
• Surveys: one answer per home, which you can change until it closes.
• Calendar: community events and meetings, with the agenda, and RSVP where asked. Published meeting minutes are here too.
• Documents: governing documents, rules and forms your community has posted.

Your balance

If your community uses QuickBooks, owners see their balance and invoices under Balance. Paying opens QuickBooks' secure payment page in a new tab. Pimsware never sees your card or bank details. Balances can take a little while to update after you pay.

Emails and texts

• Go to Messages to choose whether you get emails, and texts (Text me alerts and updates). Everything is always in the portal either way.
• Texts come from the Pimsware HOA number and start with "Pimsware HOA" and your community's name. Reply STOP to stop texts.
• Account emails, like password resets, are always sent.
• If your community has a Directory, you choose whether you're listed and what it shows.

Signing in and security

• Forgot your password? Use Forgot password? on the sign-in page.
• For extra safety, turn on two-step sign-in under Profile & messages. After your password you'll enter a 6-digit code from an authenticator app (such as Google Authenticator or Microsoft Authenticator) or from an email. With an app, keep your recovery codes somewhere safe in case you lose your phone.
• Questions about your community, your home or a notice? Contact your community manager or board.