Cloud-based hosted solution
Access the dialer through an easy-to-use web interface. Multiple carrier SIP trunks with plenty of outbound channels to scale up and down as needed. The dialer system can support remote agents that need to use a cell phone to place calls.
Customizable
Get the most out of the system by making adjustments as your business needs change. Adjust next agent cal settings to find the optmial productivity for your firm. Unlimited call lists + Campaign and list management
Agent Scripting
Ensure your representative feels comfortable getting the conversation started with a custom script per call campaign. Scripts can be detailed with every word they should say in any given situation, or be a simple outline. Prevent your representative from hunting for the words to say and drive brand consistency.
CRM Screen Pops
As the dialer delivers a live call to your agent have a customer screen pop up from your CRM. The agent will immediately have the relevant information needed to support that customer on the call. Our dialer also seamlessley integrates with the PIMSWARE CRM.
Drop a Voicemail
Set the dispostion to leave a voicemail if the answering machine is detected. Broadcast* dial and leave a pre-recorded voicemessage. Update a employees or customers with information about changes to business hours, weather related closures, or other emergencies.
*Unattended agent is required to broadcast dial.
Compliance
The dialer was originally designed for our debt collection agency customers. All calls, call statuses and agent time breakdowns are logged for record keeping compliance. The dialer has options for a drop timer with safe-harbor message and variable drop call percentage for FTC compliance.
Additional Features
These features are available to streamline and get even more functionality out of your system.
Add an inbound line
You can extended the use of the dialer to include inbound and blended calls. Most dialer software on the market focuses on outbound and does not have this functionality. Dialer systems without this function would require an agent to answer an inbound call through another phone system.
Unattended Agent
This add-on feature allows you to boradcast dial a pre-recorded message. This is extremely functional for getting mass communications out. No need for the person to answer the phone.
1-800 Number
Use a 1-800# to allow multiple inbound calls.this is a function of an 1-800 number and can be a very useful addition to your system if you have a larger inbound call volume.
Local Prescence
Purchase numbers for a local area code to where you are calling so you can change the caller id number displayed. The dialer can automatically detect the area code being dialed and change the caller id to match.
Screenshots
Below are a few screens of the the web-based userinterface. Reporting and account information is from a demo. Our dialer software seamlessely integrates with our web-based CRM and debt collection system offering a turn-key solution for accounts receivables management.
