- About us
Based in Atlanta, GA, Pimsware is a software development company that provides solutions to organizations that manage large volumes of data, online fulfillment and call center operations across various industries.
With a focus on the debt receivables industry, our mission is to provide turnkey solutions for organizations.
- Collection System
- Agency Manager
- Predictive Dialer
- Debt Buyers
Web-based ticketed support
We use a leading web-based ticketed support solution to track and deliver customer support over the web, email and phone. We also use web-based remote technologies that give our technicians and managers simple ways to work together with the customer to solve more problems on the first call.
Online SupportSubmit a Ticket
- Screen Shots
- Contact us
11720 Amber Park Drive, Suite 160
Alpharetta, GA 30009
+1 866 987 7467Support:
+1 678 638 2250Main Office:
+1 678 638 2257Sales:
+1 678 771 8665Fax:
"Site" refers to this Internet web site (Portfolio Inventory Management Systems, LLC) and its related services. "You" or "User" refers to a registered user of this Site. "Portfolio Inventory Management Systems, LLC" or "We" refers to Portfolio Inventory Management Systems, LLC. This Site contains links to other sites. Portfolio Inventory Management Systems, LLC is not responsible for the privacy practices of the content of any other Web sites to which We link or to which We are linked. We encourage You to read the posted privacy statement whenever interacting with any web site.
Work Space, This area of the Site is for the benefit of Users. The private and shared Work Space areas of the Site help to facilitate communication and the exchange and sharing of information. The information contained in private work spaces shared between Users and Portfolio Inventory Management Systems, LLC. is not used for any purposes other than to facilitate communication and the exchange of information between the parties involved.
Information We Gather
Registration, If You register to use or provide services using Portfolio Inventory Management Systems, LLC., we may collect and store information that specifically identifies You or your account ("Personally Identifiable Information"). The required information may include your User ID, password, first name, last name, business name, address, city, state, zip/postal code, phone, fax, email and web site address. We may, in the future, include other optional requests for information from You, to help us to tailor the Site for You and deliver personalized information to You.
Your Public Profile, As part of registration, You may be required to provide contact information such as name, address, city, state, zip, phone, fax and email address, some of which can be displayed to other users of our service in an effort to simplify communication between members.
How We Use Information
Registration Information, We use Personally Identifiable Information for our own internal purposes including contacting You via email to inform You about updates to our services and providing You with other information that we deem necessary. We reserve the right to disclose your information as required by law. We do not rent or sell our Users Personally Identifiable Information to third parties.
Advertising, At this time we do not display banner advertising on our site, but we may send You email communications including information that we think may be of interest to You. You may opt out of receiving these promotional email communications, either when You register to become a Member, or at any time thereafter by contacting us.
Surveys and Contests, The demographic information that Portfolio Inventory Management Systems, LLC. collects in the registration process and through online surveys may be used to help us improve our services to meet the needs and preferences of our Users. This may include targeting advertising to You about our services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
Comments Submitted by Users, Portfolio Inventory Management Systems, LLC. constantly seeks to improve the quality of the services We provide and the User experience on the Site. We value your input and encourage You to help us expand and make improvements to the Site by providing Us with any thoughts or comments You might have regarding our services or the operation of the Site. You can submit any comments by contacting us. If You provide this information, we will only use it to acknowledge or respond to your comments. In certain circumstances, we may ask for your permission to post Contact Portfolio Inventory Management Systems, LLC our comments in marketing or promotional materials.
Security, We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Please note that with current technology, we cannot guarantee the security of your data as it travels over the Internet.
Terminating Your Membership, We save your Personally Identifiable Information until your membership with us is terminated. To terminate your membership, contact us. If You terminate your membership, your Personally Identifiable Information cannot be recovered. You may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your membership, your Personally Identifiable Information may remain on our archived database and records for a reasonable time as residual information. We will not use this residual information. Notwithstanding the above, we will maintain information on Users who have been removed for violating our Membership Agreement.
Portfolio Inventory Management Systems (PIMS)
To find out how we can help increase the efficiency and profitability of your collections, contact us today to arrange for a demonstration of PIMS.
Over the past several years of examining some of the technology available to the receivables industry, we discovered that many collection systems are very useful in some applications but lack some critical functionality in others.
We addressed this issue by designing our enterprise version of PIMS with the flexibility to provide a solution that fits your model. Whether you buy debt, collect on contingency, litigate or a combination, we can automate portfolio functions that meet your specifications in one cost-effective system.
eStrats provides an analytical report strats on a portfolio of debt, which includes charts and numerical breakdowns of records by original issuer, state, origination date, last pay date, charge-off date, balance range, and years before charge-off.
Whether you are considering a portfolio to purchase, or preparing a portfolio to sell, estrats presents a summary of the data necessary to make an informed decision.
What can you do with stratification reports?
1. Draw comparisons
2. Evaluation assumptions
3. Measure dispersion
4. Evaluate portfolio performance
3CX Phone System
Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. We offer the 3CX Call Center as a stand alone phone system or may be packaged with the PIMS collection system, which in either case provides professional call center features at an affordable price.
Key 3CX Call Center Features:
Advanced Real time Queue Statistics
Advanced Agent Statistics
- Log agents in and out of queues
- Time an agent logged in/out of the queue
- Review the number of answered/unanswered calls
- Average and longest wait time and more
Call Back Features
- Allow your customers to hang up and retain their position in the queue
- The customer is called back when an agent becomes available
- Call back notification emails are sent to the supervisor